Omnichannel customer support with AI

Five channels, no overall view

Customers write wherever is most convenient for them: WhatsApp, email, a message on Instagram, an SMS. For the company this means five places to check, conversations that get lost, replies that depend on who reads them and customers who repeat the same story at every contact.

The cost is twofold: internal time spent chasing the channels, and customers who perceive a more disorganised service than the company actually is.

How it works: a single inbox, every message is a ticket

CEO·Intelligence unifies WhatsApp Business, email, SMS, Instagram and Facebook Messenger and Telegram in a single omnichannel inbox. Every incoming message automatically becomes a ticket with its history: no more orphaned conversations scattered across apps.

The AI agents reply by drawing on the customer's persistent memory — previous orders, past requests, preferences — so the reply arrives already in the right context. When the situation calls for a person, the ticket passes to a human with the whole history attached.

Replies with customer memory

The platform's four-layer memory accumulates context over time: what the customer asked, what they were told, how they prefer to be treated. It's the difference between an auto-responder and an interlocutor who remembers.

And the philosophy is stated: warm but honest, never sycophantic. The agents don't promise what the company can't deliver and don't use pleasantries to close the conversation quickly.

Escalation to humans and 24/7 availability

The agents handle recurring requests at any hour, including nights and holidays. But the boundary is configurable: delicate topics, important customers or out-of-scope requests pass to a person on your team, with notification and full context.

Escalation isn't a system failure: it's part of the design. The AI absorbs the volume, people handle what matters most.

What the service includes

Complete coverage of your contact channels, with people always in command.

• Omnichannel inbox: WhatsApp Business, email, SMS, Instagram and Facebook Messenger, Telegram
• Automatic ticket creation with complete history
• Replies with persistent customer memory
• Configurable escalation to team members
• Availability 24 hours a day, 7 days a week
• Full traceability of every conversation

Who it's designed for

For SMEs and mid-market companies that receive requests across multiple channels and don't have a call centre: e-commerce, local services, professional firms, B2B companies with customers who write on WhatsApp after hours. And for existing support teams that want to shed the repetitive volume and focus on the difficult cases.

Data and governance: the conversations stay yours

Conversations with your customers are sensitive data, and they're treated as such: the platform is self-hosted, the data stays in the customer's infrastructure on servers in Europe, in compliance with GDPR. Sensitive actions require human approval and every agent intervention is recorded in an immutable audit log.

You can define precisely what the agents can do on their own and what they can't: refunds, cancellations or commercial promises can always stay in the hands of people on your team.